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Swan Silks - House of Sarees
We're Here to Help You
Thank you for choosing Swan Silks - House of Sarees. We value your enquiries and are committed to providing you with excellent customer service. Whether you have questions about our products, need assistance with an order, or want to visit our store, we're here to help.
1. Business Information
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we provide the following business details:
|
Legal Business Name |
Swan Silks - House of Sarees |
|
Registered Address |
Cosmopolitan Road, Cherumukku, Chembukkavu, 31953 Ground Floor, Shivayogini Complex, Thrissur, Kerala, 680020, India |
|
GSTIN |
[Your GSTIN Number] |
|
Platform Provider |
Shopify Inc. |
|
Country of Origin |
India |
2. Customer Care
Our customer care team is available to assist you with product enquiries, order status, shipping information, and any other questions you may have.
|
|
swansilks1001@gmail.com |
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Phone |
+91 79941 54224 |
|
|
+91 79941 54224 |
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Working Hours |
Monday to Saturday: 10:00 AM – 7:00 PM (IST) Sunday: Closed |
|
Response Time |
We aim to respond within 24-48 hours |
3. Visit Our Store
We invite you to visit our showroom in Thrissur to experience our exquisite collection of silk sarees in person. Our staff will be delighted to assist you in finding the perfect saree for your special occasion.
Store Address
Swan Silks - House of Sarees
31953 Ground Floor, Shivayogini Complex
Cosmopolitan Road, Cherumukku
Chembukkavu, Thrissur
Kerala - 680020
India
Store Hours
|
Day |
Hours |
|
Monday – Saturday |
10:00 AM – 8:00 PM |
|
Sunday |
11:00 AM – 6:00 PM |
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Public Holidays |
Hours may vary – please call ahead |
Tip: For a personalised shopping experience, we recommend calling ahead to schedule an appointment, especially during wedding and festive seasons.
4. Department-Specific Enquiries
To help us serve you better, please direct your enquiry to the appropriate department:
|
Department |
Email Subject Line |
For |
|
Orders & Shipping |
Order Enquiry – [Order No.] |
Order status, tracking, delivery |
|
Returns & Refunds |
Return Request – [Order No.] |
Defective products, refund status |
|
Product Enquiries |
Product Query – [Product Name] |
Measurements, fabric, availability |
|
Custom Orders |
Custom Order Request |
Blouse stitching, alterations |
|
Bulk / Wholesale |
Bulk Order Enquiry |
Wholesale, reseller, corporate |
|
Feedback |
Feedback / Suggestion |
Reviews, suggestions, praise |
5. Grievance Officer
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address consumer complaints and concerns:
|
Grievance Officer Name |
S. Nambiar |
|
Designation |
Grievance Officer |
|
|
swansilks1001@gmail.com |
|
Phone |
+91 79941 54224 |
|
Address |
Cosmopolitan Road, Cherumukku, Chembukkavu, 31953 Ground Floor, Shivayogini Complex, Thrissur, Kerala, 680020, India |
Grievance Handling Timelines:
• Acknowledgement: Within 48 hours of receiving your complaint
• Resolution: Within 1 month from the date of receipt of the complaint
6. Connect With Us on Social Media
Stay updated with our latest collections, offers, and behind-the-scenes content by following us on social media:
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@swan.silks instagram.com/swan.silks |
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Swan Silks - House of Sarees facebook.com/profile.php?id=61573453250554 |
Note: For order-related enquiries, please contact us via email or phone rather than social media for faster response.
7. National Consumer Helpline
If you are unable to resolve your complaint with us or wish to escalate your concern, you may contact the National Consumer Helpline:
|
Toll-Free Number |
1800-11-4000 |
|
Alternate Number |
14404 |
|
Website |
consumerhelpline.gov.in |
|
SMS |
8800001915 |
|
Online Complaint |
edaakhil.nic.in (E-Daakhil Portal) |
8. Tips for Faster Resolution
To help us serve you better and resolve your enquiry quickly, please include the following in your communication:
1. Order Number: Always include your order number (found in your confirmation email)
2. Clear Subject Line: Use descriptive subject lines as mentioned in Section 4
3. Detailed Description: Clearly describe your query or issue
4. Photographs: For defect or damage claims, attach clear photographs
5. Contact Details: Provide your phone number for urgent matters
6. Previous Communication: Reference any previous ticket numbers or correspondence
We Look Forward to Hearing from You!
Thank you for choosing Swan Silks - House of Sarees. We are committed to providing you with the finest silk sarees and exceptional customer service.
This Contact Information page is compliant with the Consumer Protection (E-Commerce) Rules, 2020.